1.1. Once you pay for the order, we will process the order within 1-3 business days and ship the same to the delivery address specified by you.
1.2. We partner with multiple reliable carrier services. The products may take 2-7 business days to get shipped to your place after the date of your purchase. The time taken for delivery will vary as per the delivery destination; however, we make our best efforts to ensure that your order is delivered on time.
1.3. We may provide expedited/express shipping (within United States) if specified on the products listing page. Unless otherwise specified otherwise, shipping is free on orders greater than $20 within United States.
1.4. We will send an email confirmation with the tracking number and order details to you once we process the order.
1.5. We may also arrange for in-store pick up for any products purchased online.
1.6. We do not ship to PO Box addresses.
1.7. We cannot guarantee that the shipment will arrive within the days above specified. The shipment may be delayed due to unexpected occurrences beyond our control including acts of God though we will make commercially reasonable efforts in association our delivery partner to ensure that the product reaches you within the specified timeline.
1.8. In the unlikely event that we fail to deliver your order within the stipulated timeline, we will cancel your order and notify you. In such a circumstance, the refund will be made directly in the same form you had made the payment for the product.
1.9. If you live outside the Continental United States, you may receive the delivery within 1-3 weeks of placing the order.
1.10. Once the ordered products are handed over to the carrier for shipping, the risk of loss and title for the ordered products will pass to you.
1.11. For the purposes of security, we may require that an adult person sign at the time of delivery.
1.12. If you intend to ship the product to an alternate delivery address other than the one you specified at the time of placing the order, please contact us at email@example.com and we will make commercially reasonable efforts to accommodate your request.
1.13. If you intend to hold your package at the local carrier location to be picked up by you at your convenience, you can let us know, however, in such situation, your photo identification will be needed to pick up your shipment.
1.14. If we are unable to ship to your destination/country, we will notify you promptly.
1.15. If the package is returned due to incomplete or wrong address, we will refund the cost of the product only and not the shipping fee. If you request us to reship the same order again, you will be responsible for the reshipment costs on the order.
This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through email.
2.1. We are committed to providing full customer satisfaction with respect to the products purchased through the Platform. However, at this time, custom handmade sets are nonrefundable. If you are not happy with your purchase of pre-made, quick-buy sets, you may choose to return the product.
2.2. The return and exchange terms specified herein is only for pre-made, quick-buy products purchased online through the Platform.
2.3. We provide a thirty (30) day return window (“Return Period”) from your date of purchase within which you may return the product.
2.4. We will provide the full refund for the price you paid for the product without imposing any penalties or restocking fees (unless specified otherwise) if you return the products within the Return Period subject to following conditions:
2.4.1. The products must be returned in the same condition (saleable condition) in its original packaging (along with all the product documentation and any certificates) the way it was at the time of purchase
2.4.2. The sales receipt/invoice shall be accompanied with the product in scope for return
2.4.3. The product must be unused, unworn, and unaltered
2.5. We reserve the right (but not the obligation) to accept any return if any of the above conditions are not met but subject to you paying any additional costs/fees for any missing documentation/certificates, used items, or for any similar scenarios.
2.6. You may also choose to exchange the products within the Return Period but subject to the fulfillment of above conditions and the value of the newly selected product shall be same or more than the originally purchased product value. If there is a difference in the originally purchase product value and newly selected product value, you will have to pay the difference amount.
2.7. If you decide to return the product after the expiry of Return Period, We will only be able to provide (without any obligation on Us) an exchange of the product or an online store credit in Our sole discretion.
2.8. We reserve the right to apply certain restrictions relating to refund, exchange, or online credits in case of any custom orders (custom made or ordered). For the sake of clarity, we reserve the right to deny any refund request for any custom product orders even if made within the Return Period.
2.9. If you intend to initiate a return for the product purchased, please contact us at firstname.lastname@example.org
2.10. Only when we receive the product and subject to the fulfillment of refund conditions outline hereinabove to our satisfaction, we will issue a full refund within 5-15 business days by crediting your original payment method. The original shipping charges are non-refundable.
2.11. You are requested to only initiate a return after contacting us at email@example.com. We are under no obligation to process your refund request if you return any product to Us without contacting us first.
2.12. We are not responsible for accepting any returns if the returns are not submitted in accordance with these terms and conditions including any instructions we may provide after you contact Us as hereinabove stated.